Consumer Privacy Statement
Effective Date: 07/01/2004
Mercury Insurance Group Privacy Statement
Mercury and its affiliated companies appreciate the trust
you place in us when you ask us to help protect you and your
assets. You trust us with your private, personal information
when you purchase insurance from us. We are committed to
protecting your private information. Mercury does not
sell information about you to others.
To learn more about how Mercury collects and uses your personal
information, please read the following notice.
Mercury’s Sources of Information About You
We collect personal information about you from:
- The information you provide on applications or other forms (such as your name, address and Social Security number)
- Your transactions with us (such as your payment history and claims information)
- The information we receive from a consumer reporting agency (such as your credit history, except in California)
- Your insurance Agent/Broker (such as updated information pertaining to your account)
Mercury’s Use of Your Personal Information
We treat your information with respect and concern for your privacy. We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.
For example, we may share any or all of your information with our affiliated companies and independent Mercury representatives and Independent Insurance Agents/Brokers authorized to sell Mercury products. We may also disclose any or all information we have collected about you to companies that perform services on our behalf with whom we have joint marketing agreements.
When we make this type of disclosure it is done to service your Mercury account or policy, or to inform you about Mercury products and services. Before disclosing your information, we require these companies to promise to keep it confidential and use it only for the transaction we request.
Independent Mercury Representatives
The Independent Insurance Agents/Brokers authorized to sell Mercury
products and services are not Mercury employees and not subject to
Mercury’s Privacy Policy. Because they have a unique business
relationship with you, they may have additional personal
information about you that Mercury does not have. They may
use this information differently than Mercury. Contact your
Mercury Agent/Broker or advisor to learn more about their
privacy practices.
Information About Mercury’s Web Sites
Information collected
Mercury collects personal information (for example, name, address,
e-mail address, telephone number or social security number)
on our web site only when you voluntarily provide it to us.
Only your Internet domain is recognized when you visit our
website; your individual e-mail address is not.
Information sharing and use
Mercury does not sell information about you to others. If you only browse our web site and do not supply any information, you will not receive unsolicited e-mail, telephone calls, or other marketing materials from Mercury as a result of your visit.
When you make changes to your account or request more information about our products we may forward information you supply to us to your Mercury Independent Insurance Agent/Broker. We do this so they can service your account or contact you with additional information about our products.
Cookies
Mercury uses cookies to maintain the continuity of browser sessions.
Mercury does not serve or use cookies that store and track your visits.
Browsers & Security
Mercury uses secure technology, which encrypts information as it
crosses the Internet. You can tell if you are visiting a secure
area by looking at the padlock symbol at the bottom of your
browser screen. If it is "locked," you have a secure session.
Mercury has security measures in place to protect the loss, misuse,
and alteration of your personal information. Our servers are
located in the United States of America and are designed to
prevent unauthorized access.
Links to other sites
AgentStation.com contains links to other web sites. These other web sites are not under Mercury’s direct control, and they may collect information about you that Mercury does not. We are not responsible for the privacy practices or the content of linked web sites.
Protecting Your Personal Information from Unauthorized Access
We limit employee access to customer information to those
employees with a legitimate business reason for such access.
We maintain physical, electronic and procedural safeguards to
protect your personal information from being accessed by
unauthorized persons.
Your Medical Information
Mercury obtains medical information only in connection with
specific products or claims. We will not use or share personally
identifiable medical information for any purpose other than
the underwriting or administration of your policy, claim or
account, or as otherwise disclosed to you when the information
is collected.
Reviewing Your Information
If you submitted information to Mercury online and would like
to review that information, please request a copy of the
information about you that we have in our files to review
it for completeness and accuracy. Your request must be in
writing. Please contact your Agent/Broker.
Changes to this Statement
Please be aware that we may periodically update or revise this
Statement. Please check our Consumer Privacy Statement
frequently for changes.
This Privacy Statement applies to the following members of
the Mercury Family of Companies:
Arizona
Mercury Casualty Insurance Company
California
Mercury Insurance Company
Mercury Casualty Company
California Automobile Insurance Company
American Mercury Insurance Company
Florida
Mercury Insurance Company of Florida
Mercury Casualty Company
American Mercury Insurance Company
Georgia
Mercury Insurance Company of Georgia
Mercury Indemnity of Georgia
American Mercury Insurance Company
Idaho
American Mercury Insurance Company
Illinois
Mercury Insurance Company of Illinois
Mercury Indemnity of Illinois
Kansas
American Mercury Insurance Company
Michigan
Mercury National Insurance Company
Nevada
Mercury Casualty Insurance Company
New Jersey
Mercury Indemnity of America
New York
Mercury Casualty Company
Oklahoma
American Mercury Insurance Company
Oregon
American Mercury Insurance Company
Pennsylvania
Mercury Insurance Company of Florida
Texas
Concord Insurance Services, Inc
Mercury County Mutual Insurance Company
American Mercury Insurance Company
American Mercury Lloyds Insurance Company
Virginia
Mercury Casualty Company
Mercury Select Management Company, Inc.
All states with the exception of Connecticut, Maine and Maryland
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